sdw2001
That’s because Apple stores are a friggin free for all. Employees and customers everywhere….doing everything at the same time. There is no “Genius Bar” anymore. You check in, then sit down like you’re waiting at the dentist. Then, a random employee comes up, looks at your device, and whisks it away to the back to fix it. He or she comes back…usually with a fixed device, and you can’t imagine what they did back there. Then the same person is taking returns, going to the back to retrieve your new device, and checking out people buying things like iPhone cases. It’s a mess and has been since it started. I miss the actual check out and Genius Bar counter.
