ihatescreennames
I bought my first Sonos products last year, a couple of Sonos Roam. I liked that they are AirPlay 2 compatible, wireless and water resistant. I figured we could add them to Home and use them outside on the patio.
I ordered from the Sonos website and they were delivered soon after. I started having issues on the first day. I had set them up as a stereo pair but within 15 or 20 minutes one speaker was no longer playing music. I had to reset that one speaker. After that it worked for about an hour before disconnecting. I unpaired them but still had the same issue, the one speaker would lose its Wi-Fi connection and need to be reset (the reset procedure is a bit of a pain and sometimes the speaker won’t reconnect until the battery has been completely depleted and then recharged).
Less than a week after delivery I was in contact with Sonos support. They were fairly quick to respond an first and got me in touch with Tech Support. I spent weeks going back and forth with Tech Support (in part because their response time started to slow), trying things on my end, changing Wi-Fi settings, resetting the Roam over and over to no avail. They were insistent the issue had to be on my end. I brought up and exchange but was denied as they wanted to continue having me try things. Most times when I tried something “new” the speaker would work properly but temporarily and then it was back to disconnecting as it had been all along.
Anyway, the issue was never resolved, they wouldn’t exchange it and when I was finally exasperated with trying all their fixes and wanted a return I was past the return period and they denied that as well.
That was my first and last Sonos purchase. I won’t make that mistake again.
